Frequently Asked Questions (FAQ)
What is the return policy?
Due to their living nature, our SodPods® grass plugs are not suitable for return once delivered. This ensures the highest quality and health of our products for all customers.
What is the policy for late/non-delivery of items ordered online?
If for any reason your product does not arrive on time, please reach out and our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.
When will my credit card be charged?
We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us.
Your account should be charged in 24 to 48 hours.
Your account should be charged in 24 to 48 hours.